到达设计
整理客房、餐饮和抵达信息，形成预订前期待。
01
到达设计
02
入住运营
03
复访提案
01
03
Project Story
Ocean Haven 度假村 실행 결과
开发 162 间客房的海岸度假村，连接悬崖客房、潟湖配套和抵达体验。 Aeon Resorts Group的Ocean Haven 度假村记录把抵达前说明、现场咨询、设施使用和再次预订信息放在一起评估。
Guest operation room
到达设计
01
Pre-arrival
02
Stay
03
Return
入住运营
入住请求和现场项目由运营团队在同一日程中查看。
复访提案
退房后的评价、会员和下一季提案形成复访路径。
Detail Proof
推动入住体验的指标
从预订前期待到入住运营和复访提案，用指标查看客户旅程的温度。
7d
Pre-arrival
Messages begin before arrival to shape anticipation.
5
Stay moments
Room, dining, activity and concierge moments connect.
30m
On-site reply
Guest questions are read by response time.
30d
Return offer
The next seasonal offer follows checkout.
Messages begin before arrival to shape anticipation.
Room, dining, activity and concierge moments connect.
Guest questions are read by response time.
The next seasonal offer follows checkout.
Before we start
Guest itinerary
从预订前到退房后展开入住旅程
连接预订、客房、餐饮和复访信息。
Reserve
Stay
Dine
Return
- ✓ 一起梳理服务范围
- ✓ 说明所需资料和时间安排
- ✓ 一起确认多语言运营条件
